#BusinessNotAsUsual is back - in collaboration with the London Business Forum. Today we have insights on listening from Richard Mullender, a former hostage negotiator and Lead Trainer at Scotland Yard’s National Hostage Negotiation and Crisis Unit. This is truly a unique perspective on communication skills.

Edited from self-filmed footage during lockdown. Our crew are now available to film on location following government advice and social distancing rules.

Thanks for the help from Katie Bleach with this project.